A named mentor
You are assigned a person who knows your programme and your progress, not a rotating queue.
A person, not a ticket queue
Academic, technical and administrative help from day one, with a named point of contact and published response times. Support you can actually reach.
You are assigned a person who knows your programme and your progress, not a rotating queue.
First response within four working hours, and we report against it.
Call, chat or email — whichever suits the problem.
Help with scheduling, batch changes, assessments, certificates and career questions.
Your mentor is introduced during orientation.
Any channel, any working day between 9AM and 6PM.
Within four working hours, from someone who can see your record.
If it cannot be solved at first contact, it escalates to a named owner.
We close the loop rather than waiting for you to chase.
Someone to ask when the format itself is unfamiliar.
Fast answers when study time is limited.
Batch changes, deferrals and assessment questions handled properly.
Tell an advisor your schedule and your goal — they will point you to the right format, even if it is not this one.